Frequently Asked Questions
Quick answers about our towels, care, and orders.
What makes Turkish cotton special?
Long-staple Turkish cotton is softer, stronger, and more absorbent. It relaxes with each wash, so towels feel better over time without losing durability.
How do I care for my towels?
Wash warm with similar colors, tumble dry low, and avoid fabric softeners. For full details, see our Care Guide.
When will my order ship?
Orders typically ship within 1-2 business days. You will receive a confirmation email with tracking once your order is on its way.
What is your return policy?
We offer a 30-day return window on unused items. See the Returns page for full details.
How can I reach support?
Email us at support@gracestowel.com. We reply within 1 business day.